Frequently Asked Questions
- Does the Studio offer a gift voucher?
Yes! Gift vouchers could be purchased through our “Gift” section. After purchasing a gift voucher online, we will send the e-voucher to the email address provided!
- Can I personalise my gift voucher ?
Sorry this service is not available at the moment. But you could still have the name of the receiver printed on the voucher.
- Is the voucher only limited to 4 lessons ? Can I get more lessons ? Or should I buy 2 gift vouchers in this case ?
At the moment only 4 lessons option and DIY option are available. If you would like to purchase more, you are welcome to contact us through call 25233852, whatsapp 56154388 or shoot us an email firstname.lastname@example.org. We are happy to help.
- Do I need to show you the voucher when I come to redeem it ?
Yes. Please show us so we could keep a record on it.
- What are the payment methods ?
Credit cards ( Visa/Master, Union pay, AE), Payme and Cash are accepted.
- Do I need to book in advance ?
Yes, booking at least 24 hours before the class would be recommended.
- What is the class size of adults group painting courses?
The number of students in one session of group oil/acrylic courses is limited to a maximum of 15, and 8 for group watercolor and sketching courses. If you prefer more intensive training or more attention from our coach, please refer to our “Private lesson” page.
- I have never taken art classes before but have always been keen to do so. Are your classes suitable for complete beginners?
Our courses are suitable for all levels. It is designed to give students a thorough introduction to the craft of drawing and painting. Instruction is given through individual instruction and demonstrations according to your progress. Students are also encouraged to observe peers and learn from those around them. We also suggest you to join a one-off trial lesson to have a first hand experience in this case.
- Should I follow one coach only ?
We encourage you to try out different coaches and to expose to different teaching styles which might be good for your development. If you would like to follow a specific coach is also welcome.
- What is the syllabus of the group painting courses or can I customize it?
There are no subject restrictions for group painting classes. Each student can decide their own topics or themes of the paintings.The studio will provide different photos for students to choose as reference. You also can send us photos and we will print them on the spot.
- How many canvases are included in the package?
Each 4 lessons package will provide a canvas of size max.60 x 80cm for free. For example, an 8-lesson package (valid for four months) will include two canvases of size max.60 x 80cm. In case a new canvas is needed, you can also purchase a new one at the studio.
- What are the age requirements to register for a class?
Our classes are for teenagers/adults ages 13+. We offer kid classes also on weekends and those classes are listed in our “children painting course” section.
- Can I share my package with others ?
Packages are only for personal use and cannot be shared with others. We also offer an Art Pass gift voucher on the Studio 83 page.
- Can I cancel after I made a booking? Would there be any penalty?
You can cancel the booking 24 hours prior to the class without any penalty, otherwise the lesson credit may be deducted.
- Do I need to follow the same class every week on a fixed schedule ?
No, it is not necessary. You can attend any class in the schedule that we are available and you are not required to attend the same lesson every week.
- Is the valid date counting from the day I attend the first lesson ?
No. It is counted from the date you bought the package.
- Can I extend my validity ?
The valid date is counted from the day you purchase the pass. You could also pay an extension fee after the expiry date to extend your package validity. The fee as follows :
- Are there any discounts?
You can enjoy a 5% discount for the Art Pass / Group Lesson package by paying online. Besides, on the first day when you attend the class, you will become a member automatically. Each time you attend the group course, you can earn one attendance point. When the points reach the specified level, you can enjoy discounts in purchasing packages and be able to get members’ Gift. For more details, please visit the “LOYALTY PROGRAM” section.
- Do I need to pay to register with you?
You can make the booking first without paying. However you can pay online at our website to enjoy a 5% discount(enter the code at checkout).
- What is your return or refund policy?
You cannot refund unless beyond the reasonable control of either party in case any refund occurs. 10% of administration fee will be charged if customer packages have not yet started using the package and within 7 days of package purchase date. 3% of extra credit card service charge will be deducted if customer has paid in credit card. If a package has been used, 50% of the package amount will be refunded after deducting the session already used. If the package is expired, no refund can be made.
- What is the teaching style of the lesson? What should I expect?
If you already have a photo/reference you would like to follow you can bring to the lesson and discuss with the coach the effect you want to show on the canvas, we also provide a wide range of reference for our students to choose from. Our coach will guide you through the painting process.
- What do I need to bring?
We would provide all the necessary art materials and aprons, so basically you do not need to bring anything to the class. However, starter painting kits are available for sale in our studio.
- What canvas size is available ?
For trial lesson 3 sizes (30x40cm, 40x40cm, 40x50cm) are available.
- Is it possible to finish a painting in a lesson ?
It depends. The actual time to finish a painting depends on many factors (theme, style, size of canvas, skills etc). We suggest you discuss with the coach before you start a new painting and let them know your expectation.
- What if I can’t finish the painting in 2 hours ?
You could join our art pass package to continue the painting. We also offer repaint sessions and Day Pass.
- What is a repaint session ?
Repaint sessions allow you to continue your painting without coach guidance. The charge is $100/hour .
- What is a Day Pass?
Day Pass (One day) allows you to enjoy our lessons and continue to create your artworks after lessons between 11am-7pm. You can choose whether to attend our lessons or just create your artworks at our studio. You can choose one canvas up to 60x80cm canvas and you can use our acrylic, oil or watercolour paints for free. The service is only available on weekdays.
- Can I keep my painting in store?
If you join any package after trial, it is free to store the painting in store until 30 days after the package expires. Otherwise, we shall only keep it in store for 7 days and storage fee shall be charged afterwards.
- Can I have a trial lesson for each different course e.g. oil/acrylic, sketching & watercolour?
No. You can enjoy it once only, which includes oil/acrylic, sketching or watercolour.
- How many trial students are allowed in a class ?
We limit to max. 3 trial students in each class.
- I have more questions…
Feel free to give us a call 25233852, whatsapp 56154388 or shoot us an email email@example.com
. We’re always happy to help!